The American Association of Exporters and Importers (AAEI) recognizes the initial rollout of U.S. Customs and Border Protection’s Consolidated Administration and Processing of Entries (CAPE) refund portal as a meaningful step forward in modernizing the refund process for importers.
Based on recent AAEI survey data of 100 U.S. importers, early adoption has been encouraging. A majority (63%) reported successfully filing CAPE declarations, demonstrating that the system is functional and accessible for many users. An additional 14% encountered errors during the filing process, while 22% have not yet begun filing—likely reflecting the complexity of certain entries, such as those involving drawback or reconciliation. Only 1% of respondents indicated they did not understand the process, suggesting that overall guidance and usability are largely effective.
Customs brokers have also noted that, at launch, entries were able to be submitted and accepted through the portal, signaling a strong operational start. However, some users experienced system slowness and raised concerns regarding communication workflows between brokers and importers. AAEI also emphasizes the importance of continued education and outreach, particularly for small and medium-sized businesses that may be less familiar with the process or hesitant to engage with a new system.
“While the initial performance of the CAPE portal is promising, its long-term success will ultimately depend on the timely and accurate issuance of refunds,” said Eugene Laney, AAEI’s President and CEO. “Continued system improvements, enhanced communication channels, and the successful implementation of Phase II—particularly for more complex entries—will be critical to ensuring the portal meets the needs of the trade community.”
AAEI looks forward to continued collaboration with CBP as the CAPE program evolves, including the expansion of capabilities in Phase II to address more complex entry types and further streamline the refund process for all stakeholders. Given that a significant volume of entries cannot be filed under Phase I and are approaching U.S. Customs and Border Protection regulatory deadlines, AAEI respectfully encourages the Court of International Trade to provide clear and direct instruction to CBP to expedite the completion and implementation of Phase II.